One technology trend that has caught everyone’s attention in recent years is the way artificial intelligence (AI) is evolving. Its disrupting nature has given it an enormous potential with countless applications. Among the many possibilities that AI promises, customer experience (CX) seems to be completely overhauled.

PANELISTS:

RUDY DALIMUNTHE, VP of Customer Excellence, Tokopedia, Indonesia

CUT NOOSY, Country Head of Customer Experience, Grab, Indonesia

SRI SAFITRI, Project Director of CX Transformation, Telekomunikasi Indonesia

PHILIP JOSEPH, SVP Customer Experience, Ooredoo, Indonesia

MODERATOR:

GALUH ADIKA ALIFANI, Head of Sales, Operation & Product, Tokopedia, Indonesia